At MyDeceased.com.au, we are committed to protecting your privacy and handling your personal information with care and respect. This policy outlines how we collect, use, store, and disclose your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
 

1. What Information We Collect

We may collect personal information including, but not limited to:

• Your name, address, email, and phone number

• Details related to an estate or property

• Billing and payment details

• Any other information you provide in communications with us (phone, email, website form)
   

2. How We Collect Your Information

We collect information directly from you when you:

• Contact us via our website, email, or phone

• Request a quote or book a service

• Provide feedback or testimonials

• Interact with our website (e.g., via cookies or analytics tools)
   

3. Why We Collect Your Information

We collect personal information to:

• Provide deceased estate clearance and related services

• Respond to enquiries and provide quotes

• Arrange bookings and communicate with clients

• Process payments and issue invoices

• Improve our services and website experience

• Comply with legal obligations
   

4. Disclosure of Your Information

We will never sell or rent your personal information. We may disclose your information to:

• Trusted third-party service providers who assist in delivering our services

• Legal or regulatory authorities where required by law

• Our professional advisers (e.g., accountants, legal representatives)

All third-party providers are required to comply with privacy standards and only use your information for the purposes of providing services on our behalf.
 

5. Storage and Security

We store your information securely using a combination of digital and physical safeguards. We take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure.

When no longer needed, personal information is securely destroyed or de-identified.
 

6. Access and Correction

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or out of date. To do so, please contact us using the details below.
 

7. Cookies and Website Analytics

Our website may use cookies and third-party analytics tools (like Google Analytics) to improve user experience and understand website traffic. You can disable cookies through your browser settings.
 

8. Contact Us

If you have any questions, concerns, or complaints about your privacy or this policy, please contact:

MyDeceased.com.au
Email: info@mydeceased.com.au
Phone: 1300 145 018
Website: www.mydeceased.com.au
 

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.